Dr. Numb® Return Request

If you are interested in returning your initial purchase of Dr. Numb, please review our terms and conditions and the instructions below to ensure you qualify. If yes, then fill out this form and follow the correct procedure.

ALL claims for MISSING ITEMS, DAMAGES and CUSTOMER SERVICE ERRORS must be made within 24 hours of the date of delivery.

Prior to returning any Goods to the Company, the Customer must contact the Company to obtain an authorization. All Goods are returned at the Customer’s risk and expense except when it is an error in manufacturing, shipping, packing or customer service. The Customer is responsible for returning Goods to the Company and providing proof of delivery of such Return. The company will not responsible for Lost Returns. All Returns must be acknowledged by Shipping and Billing Department. NO CREDIT WILL BE GIVEN UNTIL PRODUCTS ARE RECEIVED AT THE WAREHOUSE.

In cases of Cancellation, Replacement and Exchange

  • Cancellation: Cancellation requests must be called in or e-mailed to the Billing Department and the response must state “Cancelled”. If an order has shipped and is already in transit the customer is responsible to contact the Company and have the shipment returned properly before credit can be given. Proof of cancellation must be produced and product returned in order to complete the process.
  • Replacement or Exchange: In cases when a customer receives a package and has missing items in it, the Company is responsible to ship replacements after thorough investigation has taken place. In the event that the customer receives any defective products, the Company will arrange to replace product or issue a credit to the Distributor’s account. If a customer receives a wrong item, the Company is responsible for replacing it without charging additional fees. It is the Distributor’s responsibility to notify the Company within 7 days after it was delivered. Replacement/Exchange requests are only granted within 7 days.


  1. Return Merchandise Authorization shall be required prior to returning the products or they shall be refused. Returns can be made within seven (7) days from the delivery date only. All purchases will be FINAL after the allotted inspection time.
  2. Customer must ensure that the products are returned to receive proper credit.
  3. Used products are subject to a 20% restocking fee.
  4. Customer is responsible for shipping back the products to the warehouse.
  5. Merchandise will be credited at original invoice price less freight and restocking fees.
  6. No returns or credit requests accepted after the 30-Day Money Back Guarantee period has lapsed.

Save Original boxes, enclosed documentation (pictures) and packing materials as evidences. The Company shall not be responsible for products that Distributor damages prior to purchase or thereafter

NOTE: Returns will be processed within a week after receiving it and only if all the information is properly filled out below. Email confirmation is sent to you on date of purchase. Please make sure to input the exact information you have on file with us. If you have any questions with regards to our return and refund policies, or if you need information such as your invoice number or order date please contact us at 1-877-786-2001 or email us at [email protected].

Return items for refund or exchange:

USA and International Orders
ProPack/ ShinPharma
Returns and Exchange Department
1124 Fir Ave. Blaine, Washington,
USA 98230

ProPack/ ShinPharma
Returns and Exchange Department
605 Highway 76, Building 2, White House,
Tennessee, USA 37188

Dr. Numb®
Returns and Exchange Department
1645 Enterprise Road, Suite B Mississauga,
Ontario L4W 4L4

Dr. Numb®
Returns and Exchange Department
3/901-903 Beaudesert Road Archerfield,
Queensland 4108